Citrix XenDesktop – Connection Interrupted au Log Off

Environnement

Citrix XenDesktop & Windows 7 & VDA 7.12/13

Problème

Au log off du VDI un écran vide apparaît avec un message d’interruption de connexion.

Connection Interrupted – Citrix Receiver will try to reconnect for X more minutes.

Cause

Ce problème est dû à un effet de bord du VDA apparu à partir de la version Workstation 7.12.

Solution

Le premier Workaround est d’utiliser le VDA 7.11 en attendant un correctif dans le VDA 7.14, le second est un Private Fix qui consiste à remplacer un fichier et ajouter une clé de registre.

Only the top left corner of the screen displays when using legacy graphics mode on a XenDesktop 7.11 Windows 7 VDA. #LC6532

Pour ceux souhaitant garder le dernier VDA et utiliser le Private Fix de Citrix #LC6761 qui consiste à remplacer picasvc2.exe dans C:\Program Files\Citrix\ICAService puis d’ajouter la clé de registre [REG_DWORD] CleanupSessionListenersCancelDelay avec la valeur décimale 5000 dans [HKLM\SOFTWARE\Citrix\PortICA]

Attention : Je ne suis pas responsable de l’utilisation, du partage ou des conséquences de production de ce Private Fix !
Private File Disclaimer:  This private fix (Private) was targeted only at your affected functionality, and regression and stress testing were minimal. Therefore, this fix might cause undesirable and unknown side effects. Introduce this Private to a test environment for evaluation before deploying it to a production environment. Your use of this Private is at your own risk. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CITRIX AND ITS SUPPLIERS MAKE AND YOU RECEIVE NO WARRANTIES OR CONDITIONS, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, AND CITRIX AND ITS SUPPLIERS SPECIFICALLY DISCLAIM WITH RESPECT TO THE PRIVATE ANY CONDITIONS OF QUALITY, AVAILABILITY, RELIABILITY, SECURITY, LACK OF VIRUSES, BUGS OR ERRORS, OR SUPPORT AND ANY IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF TITLE, QUIET ENJOYMENT, QUIET POSSESSION, MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER CITRIX, ITS SUPPLIERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, MULTIPLE, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA, LOSS OF INCOME, LOSS OF OPPORTUNITY, LOST PROFITS, COSTS OF RECOVERY OR ANY OTHER DAMAGES), HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, AND WHETHER OR NOT FOR BREACH OF CONTRACT, NEGLIGENCE OR OTHERWISE, AND WHETHER OR NOT CITRIX, ITS SUPPLIERS, OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Citrix offers no assurance that this Private will be incorporated into the commercial version of the associated Citrix product or that it will work with future versions of such product.


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Mathieu

Je suis actuellement Ingénieur Système spécialisé dans le design d'environnements cloud virtualisés. Adepte des technologies de VMware, Nutanix, Citrix ou Microsoft je propose à travers ce blog diverses astuces de troubleshooting.

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